Welcome to our frequently asked questions! Hopefully below helps and please do not hesitate to message us if you have more questions. We love hearing from you guys!
Order & Shipping
- What currency are the prices in?
All the prices you see are in Canadian dollars.
- Complimentary Shipping?
Yes, we are offering complimentary standard shipping to US and Canada on qualifying orders:
To Canada - orders of and over $150
To US - orders of and over $200
Limited time offer. Cannot be combined with other offers. Subtotal must be over the amount before applicable taxes, shipping, and other charges.
- When will my order be shipped?
- How long does it take for me to get my order?
From the time you receive the shipping confirmation email with a tracking code, it will be three to seven business days to receive your order within US and Canada. The delivery may be delayed due to unforeseen natural disasters, incorrect mailing address, or others.
- Returns? Exchanges?
For any orders with discounted (including any promo codes) or sale items, all orders are final sale. No exceptions.
We offer return and exchange on full-priced merchandise only.
- Do I have to pay duties?
All duties are included in the price. Regional sales tax may be applied.
- Which countries to do you ship?
To protect our amazing fans and customers, at times, we will require further information from you to verify the order. The procedure is to protect the customers.
Please note that it is the customer's responsibility to provide all necessary verification documents within five business days to us. We will not be contacting third party to verify the details. Failure of full verification may result in an order cancellation. We would like to thank in advance for your understanding.
We will process your order as soon as possible following verification.
- Freight Forwarder? P.O. Box?
- Who are you guys?
We are just a group of average Joes who love solving problems.
Our goal is to find hidden gems for you guys.
We work with brands and distributors and give our customers an exclusive access to their stock vault. By working with brands and distributors directly, we are able to offer authentic products with amazing deals.
You will see the source of the goods on each product page.
- Are you a legitimate company?
Yes, we are a Ontario registered corporation.
- I sent a message via Contact Us page. How long will it be before I hear back?
Our customer service hours are from Monday to Friday 9am to 5pm EST. Our team member will answer your questions within two business days. Please note that our customer service department is closed on Saturdays, Sundays, and Public Holidays.
Have we missed any? Let us know if there are any questions that we should add to the list!